Our Values and Visions
"At the First Senior Group we aim to improve day-to-day life for millions of people, by offering a helping hand."
Our primary purpose is to help the elderly and disabled gain the freedom and comforts that mobility and homecare products can provide.
To our customers it is our promise; our pledge to provide superb levels of customer service and provide peace of mind.
Every Finance customer is considered on an individually basis. It is our aim to never decline a candidate if we feel a client can afford the repayments.
We take responsible lending and quality of service provided very seriously and continually monitor our performance. We show a passion for customer care, experience and piece of mind with integrity at heart.
- High Customer Care Service levels.
- Striving for unparalleled customer service.
- We aim to answer 90% of calls within 60 seconds.
- We will respond to any e-mail contact in 12 hours or less.
- We aim to handle any query you have within 1 hour.
- Integrity at heart.
- Keeping our promises and doing the right thing.
- Appreciating the diversity of our people.
- Treating customers fairly.
- UK Call Centres only.