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General FAQ

If you have a question about Insurance, Warranty or Finance, you have clicked in the right place. Below is a selection of frequently asked questions posted by our clients.  We hope this is of some help, but if your query is not here, please feel free to contact us.
    
Q. How do I make a claim?
A. Either phone our delegated claims office on 01592 204030, or your local Dealer where you will be talked through the process.

Q. I was involved in an accident and have received a letter from the Third Party?        
A. Send this correspondence unanswered to our claims office : First Senior, 53 High Street, Kirkcaldy, KY1 1LL.

Q. How will the cost of damage to my mobility be paid?    
A. We will deal with all of this directly with your Dealer or if you wish to settle the bill direct, we will reimburse you.

Q. Will I get a courtesy scooter whilst mine Is being repaired?
A. Where the dealer has a machine available then yes, you have cover for £15 per day excluding the first 5 days.

Q. Can you give me your contact details and Opening times?    
A. Please find out contact details below :

Claims office: Open Monday - Friday from 9am - 5pm & Sat:  10am -12pm
Address: 53 High Street, Kirkcaldy, KY1 1LL. Tel: 01592 204030.

Sales office: Open Monday - Friday from 9am - 5:30pm.                                                                                                                                               Address: Unit 2&3, Cotswold Business Park, Millfield Lane, Caddington, LU1 4AR. Tel: 01582 840067.

Click here for our contact page.

Q. Do I need Insurance by Law?
A. You do not as your machine is not subject to the Road Traffic Act. However, it is highly recommended to cover you against any loss or liability.

Q. How does the Warranty cover work?    
A. Our Mechanical / Electrical breakdown cover starts once the Manufacturers warranty expires. On non new machines, the cover is Effective 45 days after the inception date of the policy.

Q. Should I take the Roadside Recovery?        
A. We would recommend this for your personal piece of mind.
                    
Q. Am I covered if I take my scooter abroad on holiday?    
A. Yes for up to 45 days in any Policy year. You do not have to advise us in advance.
    
If none of these Questions and Answers have covered your query then please feel free to contact us directly. Click here for our contact page.