Frequently Asked Questions

Thank you for your interest in First Senior offer. We welcome all questions and comments. Before calling or emailing us, please browse the Frequently Asked Questions below to see if your query has already been answered.

We would be delighted to help you renew your policy. Please call our expert renewals team at our UK head office and they will be able to help you make sure you’ve got the right policy for your needs.

Yes! Please click here to request one by email or call us on 01582 840067. We will answer the phone in under four seconds and you’ll be talking to one of our team ‐ a human not a machine ‐ immediately.

Your cover is explained on your policy documents. If you can’t find them, please call us on 01582 840067 and we’ll be happy to help.

Yes .. just call 01582 840067

Just a quick call to 01592 204030

Where we have your email address, these would have been emailed to you in return. Please check your spam or junk mail. If you have not supplied an email, these will be posted out to you which you should receive within 10-14 days. If you have not received them after this time then please give us a call on 01582 840067.

Either phone our delegated claims office on 01592 204030, or your local authorised repairer where you will be talked through the process.

Send this correspondence, unanswered, to our claims office: First Senior, 53 High Street, Kirkcaldy, KY1 1LL or email it to and we will deal with it on your behalf.

We will deal with all of this directly with your Dealer or if you wish to settle the bill direct, we will reimburse you, assuming your policy covers the repairs are within the policy limits.

Where you have a policy that covers loan vehicles and where the dealer has a machine available then yes. You have cover for £15 per day, excluding the first 5 days and for up to a maximum of 10 days.

Claims: Open Monday – Friday from 9am – 5pm & Sat:  10am -12pm
53 High Street, Kirkcaldy, KY1 1LL
Tel: 01592 204030

Sales: Open Monday – Friday from 9am to 5.00pm
Unit 2, Cotswold Business Park, Millfield Lane, Caddington, LU1 4AR
Tel: 01582 840067

Mobility scooter insurance and power chair insurance is not required by law because these machines are not subject to the Road Traffic Act. However, it is highly recommended by the Department of Transport to cover you against any loss or liability. For example, if you damage another vehicle or injure someone while using your scooter, without insurance you would have to pay for the damage to be repaired, or pay compensation to the person you have injured, out of your own pocket.

On new machines our Mechanical / Electrical breakdown cover starts once the manufacturer’s warranty expires.
On non-new or second-hand machines, the cover is effective 45 days after the inception date of the policy.

We would recommend this for your personal peace of mind. Otherwise – what will you do if your vehicle breaks down while you are out and about? Could you get yourself and your vehicle home?

Yes, for up to 45 days in any policy year, excluding North America. You do not have to advise us in advance.

For any other questions, please don’t hesitate to call. Our contact details are here.